Can I return an item to Best Buy if damaged?
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
Bring your TV (under 42") in to your local Best Buy store. We'll repair it, no matter where you bought it. You can also bring in your wireless audio devices, speakers and other smaller products to be repaired. Please bring in all parts of your devices so we can successfully repair them.
How Many Days Do I Have to Return Something? 99% of the Products They Sell – You have 15 days for “regular” Best Buy customers. 30 days for Best Buy Elite members. 45 days for Elite Plus members.
A Return and Refund Policy is a policy that dictates under what conditions customers can return products they've purchased from your ecommerce store and whether you'll reimburse them or not. It will also let your customers know the time frame within which your company can accept returns.
Yes. The Price Match Guarantee terms apply to a purchase from any of our stores within a store. The Price Match Guarantee applies to BestBuy.com purchase but may vary from other Best Buy owned or branded websites.
If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or how the product was manufactured. It could also be caused by dust, internal heat or humidity. Accidental damage is not included.
We will haul away these major appliances from your home for $39.99 when a replacement product is delivered by Geek Squad® or Best Buy Home Delivery. Then we will make sure it is properly and safely recycled.
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Exchanges:
- You can either box up your TV and bring it back to a Best Buy store for exchange, or we'll deliver the right size directly to you. ...
- Call 1-888-237-8289 to talk with a representative about what mounting service you prefer.
The standard return period at Best Buy is 15 days for most products, but Best Buy Totaltech members receive a longer return period of 60 days for most products.
14 days is the absolute minimum cooling-off period that a seller must give you.
What makes you eligible for a refund?
You get a refund if you overpaid your taxes the year before. This can happen if your employer withholds too much from your paychecks (based on the information you provided on your W-4).
A no refund policy is a policy stating that your business does not provide compensation for purchased products or services customers wish to return. A no refund policy should clearly explain which items the policy applies to, when the no refund policy takes effect, and whether there are exceptions.
Contact your state attorney general or consumer protection office. These government agencies may mediate complaints, conduct investigations, and prosecute those who break consumer protection laws.
We'll look up your receipt with your credit card. If you are a My Best Buy® member, we can look up your receipt by phone number, email address, or My Best Buy® member ID.
Price-protection policy
If you notice a post-purchase price drop at Best Buy on a qualifying product within its returns and exchanges period, you can request a price match online, in the store, or over the phone. The retailer typically offers a 15-day return window.
Simply go to BestBuy.com/TradeIn, see if your item is eligible for trade-in, and then get an estimate for what your item may be worth. We'll cover the costs for you to ship it to us and then, if we accept your item for trade-in, we'll send you an electronic Best Buy Gift Card for the value of your item.
What is accidental damage (also referred to as Customer Induced Damage) Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. Accidental damage is not covered under the standard warranty of the product.
Physical damage is not covered under warranty.
Liquid spills, cracks and scratches to the screen, bezel and accessories. If your notebook has physical damage we will be happy to repair or fix it but the repair will be handled as out of warranty repair and you will be charged for parts and labour.
Car warranties can cover some or most of the components inside your vehicle, including the engine, electronics and air conditioning systems, and the transmission. They fill in coverage for types of damage not usually covered by insurance, such as: Normal wear and tear. Extreme heat or cold.
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement.
What does Best Buy do with opened returns?
Best Buy allows open-box returns as long as the item being returned is in like-new condition. They allow you to return refurbished and pre-owned items, too, if they're in like-new condition. But if it's damaged, unsanitary, dented, scratched, or missing major contents, you'll probably be denied the return.
If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging and your proof of purchase, and we will process your return or exchange.
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.
If you have a broken major appliance or TV, call 1-866-325-6423 between 8 a.m.–9 p.m. CT to schedule an appointment. On your appointment day, a Geek Squad Agent or Authorized Servicer will arrive, diagnose the problem with your major appliance or TV, and offer a quote for repair.
TV manufacturer warranties do NOT cover accidental damage. Accidental damage is exactly what it sounds like: protection from accidents.
In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.