Can I return an item to Best Buy if damaged? (2023)

Can I return an item to Best Buy if damaged?

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.

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What if I bought a TV from Best Buy and the screen is cracked?

Bring your TV (under 42") in to your local Best Buy store. We'll repair it, no matter where you bought it. You can also bring in your wireless audio devices, speakers and other smaller products to be repaired. Please bring in all parts of your devices so we can successfully repair them.

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Can I return my Best Buy purchase after 15 days?

How Many Days Do I Have to Return Something? 99% of the Products They Sell – You have 15 days for “regular” Best Buy customers. 30 days for Best Buy Elite members. 45 days for Elite Plus members.

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What is the return and refund policy?

A Return and Refund Policy is a policy that dictates under what conditions customers can return products they've purchased from your ecommerce store and whether you'll reimburse them or not. It will also let your customers know the time frame within which your company can accept returns.

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Can I return a Best Buy purchase when I see a better price?

Yes. The Price Match Guarantee terms apply to a purchase from any of our stores within a store. The Price Match Guarantee applies to purchase but may vary from other Best Buy owned or branded websites.

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Does Best Buy TV warranty cover physical damage?

If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or how the product was manufactured. It could also be caused by dust, internal heat or humidity. Accidental damage is not included.

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What does Best Buy do with damaged electronics?

We will haul away these major appliances from your home for $39.99 when a replacement product is delivered by Geek Squad® or Best Buy Home Delivery. Then we will make sure it is properly and safely recycled.

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How to return a large TV to Best Buy?

TVs eligible for the Best Buy TV Promise must be 60" class or larger.
  1. You can either box up your TV and bring it back to a Best Buy store for exchange, or we'll deliver the right size directly to you. ...
  2. Call 1-888-237-8289 to talk with a representative about what mounting service you prefer.

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Can you return something to Best Buy after 30 days?

The standard return period at Best Buy is 15 days for most products, but Best Buy Totaltech members receive a longer return period of 60 days for most products.

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How many days after purchase can you return?

14 days is the absolute minimum cooling-off period that a seller must give you.

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What makes you eligible for a refund?

You get a refund if you overpaid your taxes the year before. This can happen if your employer withholds too much from your paychecks (based on the information you provided on your W-4).

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What is the no refund rule?

A no refund policy is a policy stating that your business does not provide compensation for purchased products or services customers wish to return. A no refund policy should clearly explain which items the policy applies to, when the no refund policy takes effect, and whether there are exceptions.

Can I return an item to Best Buy if damaged? (2023)
What to do if a company refuses to refund you?

Contact your state attorney general or consumer protection office. These government agencies may mediate complaints, conduct investigations, and prosecute those who break consumer protection laws.

Can Best Buy look up receipts?

We'll look up your receipt with your credit card. If you are a My Best Buy® member, we can look up your receipt by phone number, email address, or My Best Buy® member ID.

How long do you have to get a price adjustment at Best Buy?

Price-protection policy

If you notice a post-purchase price drop at Best Buy on a qualifying product within its returns and exchanges period, you can request a price match online, in the store, or over the phone. The retailer typically offers a 15-day return window.

Can you resell back to Best Buy?

Simply go to, see if your item is eligible for trade-in, and then get an estimate for what your item may be worth. We'll cover the costs for you to ship it to us and then, if we accept your item for trade-in, we'll send you an electronic Best Buy Gift Card for the value of your item.

Does display damage come under warranty?

What is accidental damage (also referred to as Customer Induced Damage) Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. Accidental damage is not covered under the standard warranty of the product.

Why physical damage is not covered under warranty?

Physical damage is not covered under warranty.

Liquid spills, cracks and scratches to the screen, bezel and accessories. If your notebook has physical damage we will be happy to repair or fix it but the repair will be handled as out of warranty repair and you will be charged for parts and labour.

What damage is covered under warranty?

Car warranties can cover some or most of the components inside your vehicle, including the engine, electronics and air conditioning systems, and the transmission. They fill in coverage for types of damage not usually covered by insurance, such as: Normal wear and tear. Extreme heat or cold.

What happens if you return a damaged item to Best Buy?

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement.

What does Best Buy do with opened returns?

Best Buy allows open-box returns as long as the item being returned is in like-new condition. They allow you to return refurbished and pre-owned items, too, if they're in like-new condition. But if it's damaged, unsanitary, dented, scratched, or missing major contents, you'll probably be denied the return.

What is the return policy for electronics at Best Buy?

If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging and your proof of purchase, and we will process your return or exchange.

Can I return a cracked TV to Best Buy?

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

Will Best Buy replace a cracked TV?

If you have a broken major appliance or TV, call 1-866-325-6423 between 8 a.m.–9 p.m. CT to schedule an appointment. On your appointment day, a Geek Squad Agent or Authorized Servicer will arrive, diagnose the problem with your major appliance or TV, and offer a quote for repair.

Does TV warranty cover cracked screen?

TV manufacturer warranties do NOT cover accidental damage. Accidental damage is exactly what it sounds like: protection from accidents.

Is cracked screen covered under warranty?

In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.

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